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Submit a Support Case

NOTE ALL TERMS OF SERVICE BEFORE SUBMITTING A SUPPORT CASE. PLEASE ENTER INFORMATION AS THOROUGHLY AND ACCURATELY AS POSSIBLE FOR FASTEST RESPONSE TIME.

  • Must be a current customer on active TECS (maintenance) to qualify for direct technical support. All other submissions will be addressed through our sales team.
  • External/Internal IT: The Company Name submitted must match an existing customer account name for the case to be assigned. External or 3rd party IT company names will not be accepted. End-user name and contact information must be included in the case description.
  • Depending on case load, support request responses may take up to 1 business day from the time of submission.
  • Please review the application options under the “Other” Software Family if you do not see your application under your chosen Software Family.

* Required Fields

Company Name:*
First Name:*
Last Name:*
Email Address:*
Phone # & ext:
Software Family:*
Area:*
Application:*
Product Version:*
User OS:*
Remote OS:
Graphics Card:*
Subject:*
Description:*
Software Defect:
Software Feature Request:

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