Submit a Support Case
NOTE ALL TERMS OF SERVICE BEFORE SUBMITTING A SUPPORT CASE. PLEASE ENTER INFORMATION AS THOROUGHLY AND ACCURATELY AS POSSIBLE FOR FASTEST RESPONSE TIME.
- Must be a current customer on active TECS (maintenance) to qualify for direct technical support. All other submissions will be addressed through our sales team.
- External/Internal IT: The Company Name submitted must match an existing customer account name for the case to be assigned. External or 3rd party IT company names will not be accepted. End-user name and contact information must be included in the case description.
- Depending on case load, support request responses may take up to 1 business day from the time of submission.
- Please review the application options under the “Other” Software Family if you do not see your application under your chosen Software Family.
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